This page provides answers to the most frequently asked questions. However, if you cannot find an answer, don‘t hesitate to contact us, we are happy to assist you.
And now: Have fun reading!
For most people, the Way of St. James is one of the most impressive experiences in their lives. The challenges overcome leave a lasting mark on you. With our homepage, we would like to help make the findings visible in your own four walls - to [preserve], [bewahren] in german, because changes in life often begin after Santiago.
We offer several payment options in our shop. If you pay via Amazon Pay oder Paypal, the order processing will be faster since we will only process your order after receiving payment if you choose prepayment / transfer.
After clicking on Buy now, you will receive an acknowledgment of receipt of your order with our account information via e-mail. Please transfer the due amount to our account within 7 working days. As a purpose, please state the order number so that we can assign your transfer accordingly. After receiving the amount on our account, we will send you an e-mail concerning the state of your order, and send your goods on the way. In order to prevent disagreements, please only pay after receiving the order confirmation.
Shipping costs are automatically calculated and displayed during the order process in our online shop. Shipping costs within Germany range from 0.00 € up to maximum 4.95 € per order. If your order amount is 59.00 € or more, shipping is free. The delivery time in Germany after shipment is about 1 to 4 working days.
The worldwide shipping costs to EU countries are 5,45 € and to Non-EU countries 6,95 € per order. The international delivery time within Europe is generally approx. 4 to 8 working days, to Non-EU countries it depends on the respective country and can take up to 6 weeks. The average delivery time to the US is e.g. approx. 3 weeks.
Unfortunately, for tax reasons, we do not ship to the UK. We also do not deliver to Argentina, Bolivia, Brazil, Chile, Ecuador, Falkland Islands, French Guiana, Guyana, Colombia, Mexico, Paraguay, Peru, Suriname, Uruguay and Venezuela.
For shipments abroad customs duties, taxes and fees may apply and are not included in the total price displayed.
Here you will find the legally required cancellation policy, which you can also read in our GTC in §8.
Right of withdrawal
You have the right to withdraw from this contract without reasons within thirty days. The revocation period is thirty days from the day which you or a third party other than the carrier and indicated by the consumer acquires the goods.
In order to exercise your right of withdrawal, you have to inform us
Am Pferdeteich 18
Deutschland / Germany
via a clear statement (e.g. with a letter via mail, fax or e-mail) of your decision to withdraw from this contract. Therefore, you can use the attached sample cancellation form but this is not mandatory. You can also fill in and send the sample cancellation form or any other clear statement on our website www.jakobsweg-bewahrer.de electronically. If you do so, we will immediately (e.g. via e-mail) send you a confirmation about receiving your cancellation.
Timely dispatch of withdrawal shall suffice to meet the revocation period.
Effects of withdrawal
If you withdraw from this contract, we are to reimburse you all payments we have received from you, including shipping costs (except for additional costs due to your choosing of a different delivery way than our offered, cheap standard delivery), immediately and latest within fourteen days from the day of receiving your statement of withdrawal from this contract. For the reimbursement, we will use the same payment method that you have chosen for the initial transaction, unless you explicitly arrange a different method; not in any case will you be charged a fee for this reimbursement. We are allowed to refuse reimbursement until we have received the goods or until you have provided evidence of returning the goods, depending on which is the earliest date.
You are to return the goods to us immediately and in any case within fourteen days at the latest from the day you have informed us about your withdrawal. Timely dispatch of the goods (within fourteen days) shall suffice to meet the revocation period. You will bear the direct costs of the return shipment of the goods.
You only have to compensate for a possible loss in value if this loss is, by examination of the quality, properties and functionality of the good, traced to unnecessary handling by you.
Sample cancellation form
We are required by law to provide you with the sample cancellation form. The structure of the form is prescribed by law and sounds accordingly stiff. In order to exercise your right of withdrawal, it is sufficient to send us a short e-mail or simply give us a call.
Here you can download the sample cancellation form: sample cancellation form
You have ordered several items to choose from and want to return them partially or completely? You are not satisfied with one of our products? Within Germany we always bear the shipping costs, outside Germany we will find an uncomplicated solution, please just contact us.
Did we send you the wrong item by mistake or did one or more items arrive defective? Please just contact us. Of course, in these cases we always cover all additional costs for a solution, regardless of the country of delivery.
The warranty period is two years from the date of delivery of the goods. If the goods delivered by us have obvious defects or transport damage, please notify us immediately, but no later than within one week after delivery of the goods.
The warranty does not cover defects due to natural wear and tear, wear caused by use or improper use. If you would like more information about this, please refer to the details in §9 in our GTC.